Report a Fault

Please type in the four-digit machine number on the front of the machine. If you are not at the machine please let us know the location.

If you paid by cash or via a mobile payment app, please tell us in the 'description of fault' box below and a member of our service team will be in touch to organise a refund.

We will use this to find you on the system so we can refund you.

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