Please type in the four-digit machine number on the front of the machine. If you are not at the machine please let us know the location.
If you paid by cash or via a mobile payment app, please tell us in the 'description of fault' box below and a member of our service team will be in touch to organise a refund.
We will use this to find you on the system so we can refund you.
Get in touch or come for a visit